Bonnie tended to both my husband and me. I found her quite cheerful and qualified. At the time, I felt that the yearly body exam was very thorough…only on retrospect, do I feel that it could have been even more thorough, including looking at my scalp, the pubic and genital area, and the area around the anus. No one wants to do that of course (ewww) but the private areas are very necessary.However, I would ask for Bonnie again. I have many keratoses that she used nitrogen on, but I wonder if that is sufficient to totally destroy the items…I hope so. Too soon to tell. But I came in in March, had the nitrogen treatment on some and they did not disappear. Thus one has to have another appointment, which ends up being expensive.